Shipping policy
SHIPPING INFORMATION
PROCESSING TIME
We process and ship orders Monday through Friday. Standard orders are typically fulfilled within 5–7 business days unless otherwise stated.
Custom, handmade, and pre-order pieces may require additional processing time. Any extended processing details will be listed on the product page or included in your order confirmation email.
Payment is collected when your order is placed. Once your order ships, you will receive a confirmation email containing your tracking information.
SHIPPING & HANDLING
We offer free standard shipping on all U.S. orders over $75.
Orders are shipped through UPS Mail Innovations and delivered by USPS. Orders shipped to P.O. Boxes, APOs, and FPOs will be sent via USPS.
Once your order ships, you will receive an email with tracking information and an estimated delivery date.
RETURNS & EXCHANGES
Cole Heart Jewels does not offer refunds. Exchanges are available for eligible items only.
If you are not satisfied with your purchase, you may request an exchange within seven days of delivery. To qualify for an exchange, the item must be:
- Unused
- Unworn
- In its original packaging
Custom, personalized, and final-sale items are not eligible for return or exchange.
Customers are responsible for all return shipping costs. Cole Heart Jewels is not responsible for lost return packages. We strongly recommend using a tracked and insured shipping service.
Please contact us for approval and return instructions before mailing an item.
Thank you for shopping with ColeHeartJewels.com.
