Frequently Asked Questions
Materials & Quality
What materials are your pieces made from?
Our jewelry is crafted from high-quality materials including sterling silver, gold-filled, and stainless steel bases. Each product listing specifies the exact materials used. We are committed to offering pieces that are both beautiful and built to last.
Is your jewelry hypoallergenic?
Many of our pieces are made with hypoallergenic materials. Please refer to the individual product description for specific material details. If you have known metal sensitivities, we recommend reviewing the materials listed before purchasing.
Are your pieces nickel-free?
We strive to offer nickel-free options. Material details are listed on each product page — if you have questions about a specific piece, feel free to reach out to us.
Jewelry Care
How do I care for my jewelry?
To keep your pieces looking their best:
- Remove jewelry before swimming, showering, or exercising.
- Avoid contact with perfumes, lotions, and harsh chemicals.
- Store pieces individually in a soft pouch or jewelry box to prevent scratching.
- Gently wipe with a soft, dry cloth after wearing.
Will my jewelry tarnish?
With proper care, tarnishing can be minimized. Gold-filled and sterling silver pieces may naturally oxidize over time. Regular cleaning and proper storage will help maintain their shine.
Sizing & Fit
How do I find my ring size?
We recommend using a ring sizer or visiting a local jeweler to get an accurate measurement. You can also measure the inner diameter of a ring that fits you well and compare it to a standard ring size chart. If you're between sizes, we suggest sizing up for comfort.
Are your necklaces adjustable?
Many of our necklaces feature adjustable chains. The product listing will indicate the length range. If you have questions about a specific piece, don't hesitate to contact us before ordering.
What if my piece doesn't fit?
If sizing is an issue, please review our exchange policy below. We're happy to help find the right fit for you.
Orders & Shipping
How long does it take to process my order?
All orders are processed within 5–7 business days. Please keep this in mind when placing time-sensitive orders.
How long will shipping take after my order is processed?
Once your order has been processed and shipped, delivery times depend on your selected shipping method and location. You will receive a tracking number via email as soon as your order ships.
Do you ship internationally?
Please check our shipping policy page for the most up-to-date information on available shipping destinations and rates.
Can I change or cancel my order after placing it?
We begin processing orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible if you need to make a change, and we will do our best to accommodate your request.
Returns & Exchanges
Do you accept returns?
We do not offer refunds. All sales are final. However, we do accept exchanges within 7 days of delivery.
What qualifies for an exchange?
Items must be unworn, undamaged, and in their original packaging to qualify for an exchange. Items showing signs of wear or damage will not be accepted.
How do I start an exchange?
To initiate an exchange, please contact us within 7 days of receiving your order with the following information:
- Your order number
- The item you'd like to exchange
- The reason for the exchange
- The item you'd like in return (if applicable)
We will respond with instructions on how to send your item back. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
What if my item arrived damaged or incorrect?
We sincerely apologize if this happens! Please contact us immediately with a photo of the item and your order number, and we will make it right as quickly as possible.
Still Have Questions?
We're here to help! Reach out to us and we'll get back to you as soon as possible.