We happily accept returns for eligible items within 30 days of the ship date for a full refund or credit. The returned merchandise must be unworn, unused and in the complete original packaging. EXCEPTIONS: Final sale merchandise is not eligible for a return or exchange, including custom-made personalized pieces. We are NOT responsible for lost return packages, and recommend that you personally insure and track your packages. You’re also welcome to use the shipping method of your choice in place Please address all returns to: Coleheartjewels Returns PO BOX 280622 QUEENS VILLAGE , NY 11427
We process and ship orders from our warehouse Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 5-7 business days, unless otherwise noted. Processing time for custom/handmade and pre-order pieces may take longer, and these details can be found on the product pages and order confirmation emails. You will be charged at the time the order is placed. When your order ships, we will send a shipping confirmation email with tracking information.